Источник:
https://blogs.msdn.microsoft.com/lcs...ot-displaying/
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Recent system updates to the LCS Support flow framework have prevented some questions from displaying for the Incident details steps when a support case is created. The missing questions are Problem type, Problem area, and related sub-questions. However, this does not prevent users from submitting a support case. We are actively working to resolve this issue...
Источник:
https://blogs.msdn.microsoft.com/lcs...ot-displaying/