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Источник: https://cloudblogs.microsoft.com/dyn...isession-apps/
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If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you'll be able to take advantage of the app profile manager capability in multisession apps. The capability is included with the Omnichannel for Customer Service preview available for Dynamics 365 Insiders. InRead more

The post Build targeted user experiences efficiently by using app profiles in multisession apps appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...isession-apps/