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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding "yes." In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all otherRead more

The post Why a knowledge base is important in delivering exceptional customer service appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/