Источник:
https://cloudblogs.microsoft.com/dyn...er-engagement/
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Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle. Customer experience and customer
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Defining customer experience and customer engagement appeared first on
Dynamics 365 Blog.
Источник:
https://cloudblogs.microsoft.com/dyn...er-engagement/