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Test Access feature
The E-mail Router Configuration Manager can test access for Microsoft Dynamics CRM users, queues, and forward mailboxes. By using the Test Access feature, you can troubleshoot issues that can prevent E-mail Router from functioning correctly. For more information about the Test Access feature, see the E-mail Router Configuration Manager Help.
Users do not receive Microsoft Dynamics CRM e-mail messages
This issue can occur because the service account that the E-mail Router is running under is not added to PrivUserGroup.
Ø To resolve this issue, on a computer that is a domain controller in the domain where you installed Microsoft Dynamics CRM Server, follow these steps:
1. Click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
2. Expand the organizational unit (OU) that you selected during Microsoft Dynamics CRM Server Setup. By default, this is the Domain Controllers OU.
3. Right-click PrivUserGroup, and then click Properties.
4. On the Members tab, click Add, and then select the computer where the E-mail Router service is installed and running.
5. Click OK two times.