Источник:
https://cloudblogs.microsoft.com/dyn...vice-insights/
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Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps? Customer Service Insights uses natural language understanding to automatically group your case data into support topics, without any manual tagging, which enable you to quickly
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The post
Bring non-Dynamics 365 data to Customer Service Insights appeared first on
Dynamics 365 Blog.
Источник:
https://cloudblogs.microsoft.com/dyn...vice-insights/