msdn.microsoft.com/nav: Use intelligence to transform routing of service delivery requests

[Blog bot]

Источник: https://cloudblogs.microsoft.com/dyn...very-requests/
==============

Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.

The post Use intelligence to transform routing of service delivery requests appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...very-requests/