msdn.microsoft.com/nav: Dynamics 365 Customer Service adds Facebook Messenger capabilities

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Источник: https://cloudblogs.microsoft.com/dyn...-capabilities/
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Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital messaging offer, further extending our omnichannel capabilities within Dynamics 365 Customer Service. The similarity of Facebook Messenger to live chat, an already popular channel for customerRead more

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Источник: https://cloudblogs.microsoft.com/dyn...-capabilities/